Hire Us

• After an initial, no-cost exploratory meeting where we establish that we both align and decide to move forward, consulting with Alpyne starts at $215 USD per hour with a 1 hour minimum purchase required for new customers.
• Rates may vary, to some degree, by overall complexity of the project being pursued.
• Estimates can be provided upfront, if a clearly defined scope of work is provided.
• A 1-hour appointment may be required to discuss larger/more complex projects.
• Any work performed outside of normal business hours or on holidays will be billed at a higher rate.
• Progress updates do not incur a charge.
• Hours can be pre-purchased upon request or when required by a project.
• An account is required to pre-purchase hours. To set up your account we will request billing information, then an invoice will be generated and sent for the estimated hours we discussed. That time will be credited to your account upon receipt of payment.
• When you purchase a block of hours, those hours are credited to your account for use during our regularly scheduled times.
• Unused hours expire 1 year from the date of purchase.

• Are quick questions billable?
• No.
• If it is something small, like a fast clarification, a brief check, or a quick pointer in the right direction, I do not bill for that.
• I want communication to feel easy and supportive, not transactional.
• What counts as billable time?
• If it requires me to think, design, solve, build, fix, or move the project forward, it is billable.
• If it is quick, directional, or administrative, it is not.
• Examples of billable work:
• Deep dives into your processes
• Fixing issues
• Configuring or adjusting systems
• Scoping work
• Reviewing documents
• Training sessions
• Any hands-on work inside your systems
• Examples of non-billable work:
• Quick clarifications
• Fast replies such as “yes, that looks right”
• Orientation questions
• High-level direction
• A quick tour of Nexus
• Why do you bill for meetings and work sessions?
• Because this is where real work happens.
• If we are making decisions, reviewing processes, troubleshooting, designing, or moving the project forward, that time is project work and it is billed as part of the engagement.
• My goal is always to be efficient and deliver value, not to stretch time or overcomplicate things.
• Why is scoping work billable?
• Scoping is analysis, not guessing.
• To create an accurate plan and prevent surprises, I need to evaluate your systems, processes, data, and requirements.
• That takes time and expertise, so it is included as billable discovery work.
• Are calls automatically billable?
• Not automatically.
• If the call is light, high-level, or simply aligns communication, it usually stays non-billable.
• If the call turns into design work, troubleshooting, planning, or anything that directly advances the project, it becomes billable.
• If we start entering billable territory, I will tell you before we continue. No surprise invoices.
• Do we have visibility into our project status?
• Yes. You receive automated status updates every week by email.
• You also have 24/7 access to your project status and documentation inside your Nexus portal.
• Nexus tours are free. If you want a walkthrough or need help understanding any part of it, I will guide you at no charge.
• Can we avoid or reduce our billable time?
• Yes.
• Come prepared to meetings, gather internal decisions beforehand, and consolidate questions when possible.
• The clearer we stay, the less time we need, and the lower your cost.
• Are you flexible?
• Yes.
• If something feels borderline or you are unsure whether it counts as billable, just ask.
• I am reasonable and I look at every situation in context, not by the minute.
• Why be so transparent about billing?
• I know I can’t stand when this stuff is buried, so why do that to you?
• Most folks have a mix of legacy systems, informal processes, and unique challenges. That is normal and there’s a lot involved navigating them.
• Clear expectations make it easier to collaborate, avoid misunderstandings, and build trust.
• Transparency protects both sides and keeps the work predictable and professional.
• In short
• I am here to help, I want your project to succeed, and I will always be fair.
• Billable time is simply the time where real work gets done.
• You will always know what is happening and how progress is being made.

Our normal service hours are Monday through Friday 7:00am until 7:00pm, Saturday 7:00am – 5:00pm Eastern time.

• While in-person meetings are generally preferred, quick check-ins or scheduling needs may dictate the need for virtual meetings.
• Microsoft Teams is used to collaborate and communicate during virtual meetings.
• Webcams are optional and if a mic is not available on your device, you may use a phone to call into the meeting. You’ll receive this information while booking the meeting.
• We prefer not to use other meeting clients or remote connection software.

• After we respond to your initial request with a booking link, you may send us whatever information you think will help during your appointment, if needed.
• Any and all information sent prior to an appointment will only be reviewed at the our discretion. We are not required to review any documentation prior to a meeting as that can be considered billable time.
• DO NOT send any passwords or sensitive information via email or this contact form. We will either request that information during your meeting or coordinate a secure way to send the information otherwise.

• Due to the nature of the work that we perform, there is no warranty on hourly work and is provided “as-is”.
• Each hour that we work is billable, regardless of the outcome of said work.
• While we will provide estimates and recommendations on the level of effort required to implement a solution or fix an issue, it is up to our clients to let us know if there is a cap on the number of hours we spend per engagement.