Work With Us

• After an initial, no-cost exploratory meeting where we establish that we both align and decide to move forward, consulting with Alpyne starts at $215 USD per hour with a 1 hour minimum purchase required for new customers.
• Rates may vary by complexity of the project being pursued.
• Estimates can be provided upfront, if a clearly defined scope of work is provided.
• A 1-hour appointment may be required to discuss larger/more complex projects.
• Any work performed outside of normal business hours or on holidays will be billed at a higher rate.
• Progress updates do not incur a charge.
• Hours can be pre-purchased upon request or when required by a project.
• An account is required to pre-purchase hours. To setup your account we will request billing information, then an invoice will be generated and sent for the estimated hours we discussed. That time will be credited to your account upon receipt of payment.
• When you purchase a block of hours, those hours are credited to your account for use during our regularly scheduled times.
• Unused hours expire 1 year from the date of purchase.

Our normal service hours are Monday through Friday 7:00am until 7:00pm, Saturday 7:00am – 5:00pm Eastern time.

• While in-person meetings are generally preferred, quick check-ins or scheduling needs may dictate the need for virtual meetings.
• Microsoft Teams is used to communicate during virtual meetings.
• Webcams are optional and if a mic is not available on your device, you may use a phone to call into the meeting. You’ll receive this information while booking the meeting.
• We prefer not to use other meeting clients or remote connection software.

• After we respond to your initial request with a booking link, you may send us whatever information you think will help during your appointment, if needed.
• Any and all information sent prior to an appointment will only be reviewed at the our discretion. We are not required to review any documentation prior to a meeting as that can be considered billable time.
• DO NOT send any passwords or sensitive information via email or this contact form. We will either request that information during your meeting or coordinate a secure way to send the information otherwise.

• Due to the nature of the work that we perform, there is no warranty on hourly work and is provided “as-is”.
• Each hour that we work is billable, regardless of the outcome of said work.
• While we will provide estimates and recommendations on the level of effort required to implement a solution or fix an issue, it is up to our clients to let us know if there is a cap on the number of hours we spend per engagement.